WE HELP PEOPLE BUILD "STATE-OF-THE-ART" MODEL RAILROADS

WE HELP PEOPLE BUILD
"STATE-OF-THE-ART"
MODEL RAILROADS

Preorder Policy

CLASSONEMODELWORKS.COM, LLC PREORDER POLICY

Our Preorder Policy applies to all preorders which are placed directly with classonemodelworks.com, LLC.  By placing a preorder on our website, you, the Purchaser, agree to all terms and conditions as set forth in the Preorder Policy.   If preordering with an authorized retailer that is independently owned and operated, those preorders are subject to that retailer’s preorder policy.

This policy has an effective date of:  January 18, 2021

classonemodelworks.com, LLC offers the ability to preorder all Products after an announcement of the preorder window being opened for a given product.  By placing a preorder, the Purchaser ensures that the exact model(s) desired is reserved for the purchaser when it becomes available from the manufacturer at our Kansas City area warehouse.

When the preorder announcement is released, a preorder closing date will also be published and will be noted on our Preorder Status page.  All preorders placed prior to the expiration of the preorder window will guarantee that the purchaser will receive the exact model(s) desired and ordered.  This preorder process will aid Class One in determining sufficient quantities of each SKU item to order from our factory to guarantee deliveries of all preorders.

We will usually order additional inventory to sell above and beyond preorder deadline quantities.  This inventory cannot be guaranteed for a specific timeframe of availability after our shipment arrives from the factory.  This will be contingent on orders placed after the preorder deadline.  Orders placed after the deadline which are accepted by the website will be fulfilled as though the order qualified as part of the preorder.  Orders placed after the preorder deadline which are not accepted by the website will be placed into a waiting list que for fulfillment on a first-come-first-served basis after dealer order and preorder obligations are met.

HOW TO PLACE PREORDERS

Preorders may be placed online at https://www.classonemodelworks.com or in-person at +1 (816) 243-0044 inside or outside of North America.

To place a preorder, the purchaser will be required to establish a customer account with classonemodelworks.com and you will have to accept our preorder policy during the checkout process.

By having a customer account established, the purchaser will be able to see and track all preorders that have been placed, as well as invoicing totals and delivery status for each preorder placed.  To increase a preorder, customers will need to place a separate preorder, within the open preorder window, preordering requested items and quantities in addition to any items/quantities previously ordered.  This will also allow our ordering system to combine preorders for the same offering that may have been placed at different times to be combined into a single order that would ship together, thus reducing shipping costs for the customer.

TRACKING PREORDERS

Class One works with our factory to provide as accurate a delivery schedule as possible.  Delivery dates of preorders will be reflected on the main website, as well as in individual account pages.  On certain occasions, there may be changes to an anticipated delivery date for various reasons of manufacturing delays or improvements, quality concerns, natural disasters, shipping delays or other various events.  As information becomes available to us that affects a change in the delivery and billing dates, positively or negatively, we will update our system, and those changes will be reflected throughout the website and on customer account pages.

To view the most up-to-date information, please visit the customer account page, the preorder pages on the website, or the product shop pages.

As each product departs the factory for shipment to the Class One warehouse, all associated preorder accounts for that product will receive an update delivery shipment notice which will serve as a 30-day reminder to the customer prior to billing by Class One.  

One week prior to arrival of product at our warehouse, a second email will be sent with the expected final delivery date and invoicing/billing date.  When this email is received by the customer, it will provide an opportunity to update any payment information (credit card changes), to provide any shipping address changes (if not already provided), to verify items ordered, to verify quantities ordered and to verify invoicing totals.  All updates to this information must be updated with Class One 48 hours prior to the anticipated arrival date of product at our warehouse.  

Automated order fulfillment begins once the shipment is received at our warehouse.  If any of the customer information is outdated, especially payment information, the order may be held for a period of up to one (1) week.  Class One will attempt to contact the purchaser via email.  If the information is not updated within the one-week timeframe, the preorder may be subject to cancellation and the product(s) placed into the order waiting list que.

CHANGES AND CANCELLATIONS

Preorders placed with classonemodelworks.com are a non-binding commitment to purchase a model(s) when it/they become available.  Do not place large preorders if there is any possible intention of reducing or cancelling the preorder later.

Class One is acutely aware that life changes will occasionally happen, and that cancellations or order reductions may be necessary under given circumstances beyond the customer’s control.  Thus, we do accept quantity reductions and cancellations of preorders.  

Class One realizes that there are times when these life changes result in financial strains that are in conflict with the ability to procure the limited-run model(s) that have been preordered.  This is why Class One has teamed with Affirm.com to provide an alternative financing option to assist the customer with procuring their preorder.  Click on the link provided on the home page or on the checkout page to further explore this option and to take advantage of this service.

If you need to adjust the items and/or quantities in your preorder, please contact us by email at contactus@classonemodelworks.com or call (816 243-0044 inside or outside of North America.  This will provide us the opportunity to sell the model(s) to other customers in our order waiting list que.

When contacting Class One, please provide the following information:

  • Full name (first and last)
  • Complete address with city, state, and postal code
  • Phone Number
  • Email address
  • Your Order Number
  • Item SKU numbers in the order
  • Quantities ordered, and adjustments to quantities being requested

Class One reviews all cancellations and preorder changes, and if a customer is deemed to exhibit a pattern of continual and excessive cancellations, action may be taken by Class One to cancel all current preorders for the offending customer, and may limit the ability of the customer to place future preorders. 

Class One tracks all preorders by date and time stamp (CST) to produce a preorder que of Products for fulfillment.  In the unlikely event something catastrophic may occur (i.e. shipping container falls off of the transport ship, truck is in traffic accident, etc.) and some or all of the Products become lost or damaged, Class One would fulfill preorders by date and time placed with available undamaged Product.  If a scenario such as this were to occur, Class One reserves the right to limit quantities so that as many customers as possible would receive all or a portion of their preorder.

PAYMENT OPTIONS

Credit Card

When a preorder is placed using our online checkout system, credit card information is securely stored within the payment system gateway during checkout.  Class One does not have access to any personal credit card information, and this information is never stored within our server system.

Customers choosing to place preorders by phone may do so by calling Class One at (816) 243-0044 inside or outside of  North America.  Any credit card information provided to our sales staff will be directly entered into the secure third-party processing system, and will never be retained by Class One.  The credit card information will be associated with the customer account by the third-party system for billing when the preorder arrives.

When the preorder arrives at the Class One warehouse, the default credit card number associated with the preorder will be automatically billed.  Orders with a credit card number are usually part of the first shipments because they are verified as being paid first.  classonemodelworks.com is not responsible for credit card or bank fees associated with automatic credit card billing, including, but not limited to, overdraft and over-the-credit limit.

Customers may update credit card information at any time within the customer’s account page on the Class One website.  Changes can be applied at any time for all preorders requiring the change.

If there are issues with the associated credit card on the preorder, an email will be sent to the address associated with the customer account that contains a secure payment link to remit for the order with another card or to update payment information.

PayPal

If the customer selects PayPal as the payment method at the time of the preorder, an e-mail will be generated and sent to the email address associated with the customer account.  By clicking on the PayPal link within the email, the order will be processed and paid through the PayPal system.

If the customer has any concerns about how credit card information is stored within the checkout system gateway on the Class One website, using PayPal is recommended since all credit card information stays with PayPal and is never seen by Class One at any time.

When using a credit card and/or a third-party payment system such as PayPal, the customer should be aware of and agree to any of those providers’ terms and conditions which are separate from, and in addition to, all classonemodelworks.com terms and conditions.

HOLDING PAID PREORDERS

Within the contiguous United States

We normally do not hold paid preorders inside the contiguous United States except when the customer may be out-of-town or is in the process of relocating.  In those instances, preorders may be held for a maximum of 14 days with the prior approval of Class One.  To obtain approval for a shipping hold, customers are required to contact Class One by email at contactus@classonemodelworks.com or call (816) 243-0044 inside or outside of North America a minimum of one (1) week prior to the preorder arrival date.  Requests for hold will be reviewed on a case-by-case basis.  

When requesting a shipping hold, please be sure to provide the following information

  • Full name (first and last)
  • Complete address with city, state, and postal code
  • Phone Number
  • Email Address
  • Your Order Number
  • The reason for the shipping hold request
  • Requested duration of the shipping hold

Outside of the contiguous United States

Class One understands the desire for international customers to combine preorders arriving at different times to help reduce shipping costs.  Keeping that in mind, payment gateway providers have established fairly strict shipping timeframes for paid orders.  Orders paid using PayPal are required to ship within 21days.  Credit card orders are required to ship within 28 days.  Because of the potential penalties that can be assessed for violating the shipping policy of these payment service providers, Class One has established a maximum hold period of 15 days, and we are unable to make any exceptions to this maximum time limit.  Follow the same contact procedures listed above for providing information.

SHIPPING CHARGES FOR PREORDERS

Shipping preorders to addresses within the contiguous United States

Orders including both in-stock and preordered/backordered items will have the ground shipping charges paid by classonemodelworks.com if the initial order of the in-stock order value exceeds $99.99.  If the in-stock portion amount is less than $99.99, the Class One standard amount of $12.99 for shipping and handling fees will be added to the shipment.

When a preordered/backordered product(s) becomes available, classonemodelworks.com will pay the ground shipping charges, as long as the shippable total is $99.99 or more before sales tax and shipping charges are applied. If the shippable total is under $99.99, a $12.99 shipping fee will be added to the order.

Preordered/backordered products will often arrive at different times. Each separate shipment is subject to the $99.99 minimum for free ground shipping qualification.

Shipping preorders to outside of the contiguous United States

The default shipping method for preorders going outside of the contiguous United States is Priority Mail International from the US Postal Service.  Class One receives discounted shipping rates from the US Postal Service and from UPS.  We pass these rate savings on to our customers by charging actual shipping charges plus a $2 handling fee.  Shipping charges do not include taxes, duties, or brokerage fees, if applicable, for international customers.

Since preorders/backorders often arrive at different times, each shipment will be subject to shipping charges.

Please refer to the Class One shipping policy (https://www.classonemodelworks.com/shipping-policy/) for additional details.

SALES TAX

Class One’s physical presence is in Missouri and state laws require Class One to collect sales tax on all orders shipping to addresses within the state of Missouri.  Sales tax will be determined by rates in effect at the time of the preorder products arriving at the Class One warehouse.  Shipping charges, stated separately from sales price are not subject to sales taxation.

PREORDER SHIPPING

Preorders will normally ship within 3-5 business days of receiving payment, depending on volume of shipments from the Class One warehouse.  Times of high volume may slightly extend this timing.  All preorders are shipped out in the sequence of payments being received.

Selecting enhanced shipping methods such as 2-day or 1-day during checkout only affects the number of business days product is in transit.  Enhanced shipping does not move an order to the front of the line for fulfillment.  

Once the order is ready to depart our Kansas City area warehouse, we will e-mail a shipping confirmation with tracking information.  Please allow a few hours for the carrier to update their computer system.

CHANGES AND UPDATES TO PREORDER POLICY

classonemodelworks.com reserves the right to modify or change this preorder policy at any time and without prior notification.  All changes and updates to this policy shall be immediately in effect and will govern all policy moving forward from the date of posting to the Preorder Policy section of the website.    New policy changes shall not be enacted retroactive to the posting date.  All preorders placed with Class One prior to a policy change shall be subject to the policy in effect at the time of the preorder placement as registered through the date and time stamp on the preorder.  We encourage all customers to regularly review the Class One Preorder Policy to be familiar with the latest updates prior to placing a preorder.

THIS POLICY IS SUBJECT TO CHANGE WITHOUT NOTICE

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