WE HELP PEOPLE BUILD "STATE-OF-THE-ART" MODEL RAILROADS

WE HELP PEOPLE BUILD
"STATE-OF-THE-ART"
MODEL RAILROADS

Shipping Policy

CLASSONEMODELWORKS.COM, LLC SHIPPING POLICY

Our Shipping Policy applies to all orders which are placed directly with classonemodelworks.com, LLC.  By placing an order on our website, you, the Purchaser, agree to all terms and conditions as set forth in the Shipping Policy.   

This policy has an effective date of:  January 18, 2021

Unless an alternative delivery option is otherwise specified in the checkout system,classonemodelworks.com, LLCwill deliver all Product via UPS Standard Ground or FedEx Ground.  We shall endeavor to dispatch Product to the customer a soon as possible after an order has been placed, subject to order acceptance as confirmed to the customer through the issuance of an order number, either in person for phone orders or by email for online orders.  Processing and ship-out will usually take place within two working days or less if the product is in stock, but will be less than ten  working days from receipt of a confirmed order.  

Should Class One be unable to dispatch the Product within this time frame, the customer will be sent an email to inform them of the delay, providing an estimated delivery date.  The customer will have the right to cancel the product order and to receive a full refund as set out in that email notice.  As soon as Product(s) are verified as being delivered to the customer, the customer becomes fully responsible for them.

PREORDER SERVICE

Product is available for guaranteed pre-order from classonemodelworks.com during a preorder time window (usually 30-45 days) that begins after a product announcement.  Please refer to the Class One Preorder Policy (https://classonmodleworks.com/preorder-policy) for details regarding preorder rules and regulations.

VIP PREORDER SERVICE

classonemodelworks.com, LLC offers a limited number of models from each production run for VIP Preorder Service, at an additional cost, for those customers who are motivated to guarantee obtaining their models well ahead of standard preorders. This extremely limited number of models will be managed in a separate inventory and will ensure that VIP customers will be the first persons to obtain the models. This service eliminates the lengthy delay of the container ship’s ocean voyage.  Class One will contract with the factory to air freight one or two cases of each offered model to the Class One warehouse.  This small number of models will be offered on a first-come, first-served basis as established by the date and time stamp of the VIP preorder.  Quantities per customer may be restricted to a maximum allowable number. Once the available number of models are allocated, the system will suspend any further VIP preorders for the individual model offering. These models will be immediately expedited to those customers who have preordered using the VIP option. All standard preorder policies still remain in effect for VIP preorders.  Please refer to the Class One Preorder Policy (https://classonmodleworks.com/preorder-policy) for details regarding preorder rules and regulations.

IN STOCK SERVICE

Products listed as in-stock at the Class One Kansas City area warehouse are being offered for immediate sale and are ready to dispatch for shipment and delivery.

SOLD OUT PRODUCT

Products listed at https://www.classonemodelworks.com as being sold out or out-of-stock are no longer available for sale from the Class One warehouse.  Customers are advised to contact a classonemodelworks.com, LLC Authorized Dealer to check for availability.  Customers may also contact classonemodelworks.com to be placed on a waiting list should any preorders cancel and become available.

SHIPPING METHODS

Shipping charges are calculated at the time of checkout.

Continental United States Orders

UPS Ground shipping is Standard

USPS 1st Class Mail

USPS Priority Mail (2-3 Business Days, orders must be placed by 12pm CST, Monday through Friday)

UPS Blue – 2nd Day (2nd Day orders must be placed by 12pm CST, Monday through Friday)

UPS Red – Overnight  (Overnight orders must be placed by 12pm CST, Monday through Friday)

FedEx Ground

FedEx Overnight (Overnight orders must be placed by 12pm CST, Monday through Friday)

Alaska, Hawaii, and Puerto Rico Orders

USPS Mail 1st Class (5-7 business days)

FedEx Ground (3-7 Business Days)

UPS Ground (4-5 Business Days)

International Orders

 USPS Mail 1st Class (7-15 business days)

 UPS International

 FedEx International Ground (Canada only)

 FedEx International

THIS POLICY IS SUBJECT TO CHANGE WITHOUT NOTICE

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